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Privacy Policy - Delphi

Privacy Policy

Effective Date: March 7, 2025

Company Name: Delphi

Address: 14th Floor, Suite No. 1407, Concord Tower, Dubai Media City, PO Box 451893, Dubai, UAE

Email: info@delphime.com

Phone: +971 4 3200033

1. Introduction

Delphime ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application hosted on the Azure Marketplace. By accessing or using our application, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information when you use our application:

a. Personal Information

  • User Identification: Email address, username, department, and mobile number.
  • Authentication Data: Claims shared by Entra ID (formerly Azure AD) during SAML-based login, including but not limited to your email address.
  • Role Information: If you require special roles, your email address is stored in our database and mapped to specific roles.

b. Application Usage Data

  • Logs: We store logs of unhandled exceptions, errors, and other system events for troubleshooting and improving the application.

c. Inventory and Gift Requests

  • When you create a new gift request or add an item to the inventory, we store your email ID, username, department, and mobile number in the database.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To authenticate and authorize your access to the application.
  • To assign and manage user roles and permissions.
  • To process and manage gift requests and inventory updates.
  • To monitor and improve the performance and security of the application.
  • To troubleshoot and resolve errors or issues reported in the logs.

4. Data Sharing and Access

  • Azure AD Integration: Our application connects to Azure AD for authentication purposes only. No other external systems or third-party applications are connected to our application.
  • No Access to Your Database: Once the product and database are sold to you, we do not have access to your Virtual Machine (VM) or the data stored in your database. We provide technical support only when explicitly requested by you, and we do not access or modify your database unless instructed to do so for troubleshooting purposes.
  • No Sharing of Your Data: We do not share, sell, or transfer your data to any third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest.
  • Regular security assessments and updates to our systems.
  • Access controls to ensure only authorized personnel can access your data during the development and support phases.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Logs and error data are retained for a limited period to assist in troubleshooting and improving the application.

7. Your Rights

Once the application and database are sold to the customer and hosted on their Virtual Machine (VM), Delphi no longer has access to or control over the data stored in the database. Therefore, any requests related to your personal information, including:

  • Access: Requesting a copy of your personal information.
  • Correction: Requesting corrections to inaccurate or incomplete information.
  • Deletion: Requesting the deletion of your personal information.
  • Objection: Objecting to the processing of your personal information for certain purposes.

must be directed to the company that owns and operates the application (your employer or the organization that purchased the product). Delphi cannot assist with these requests as we do not have access to your data after the product is sold.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the application after any changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Delphi

14th Floor, Suite No. 1407, Concord Tower, Dubai Media City, PO Box 451893, Dubai, UAE

Email: info@delphime.com

Phone: +971 4 3200033

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