The First Group were using Cisco PBX, On-Premises Skype for business as a unified communication and used Teams for meetings. This incurred additional costs from switching one platform to another while productivity diminished.
Delphi evaluated the situation and deployed Teams direct routing that resulted in seamless use of PSTN calling, IVR systems, etc. Delphi implemented telephony solution that included migration from Skype, inter-platform calling with Cisco PBX including adoption services to help clients use Teams for unified communication. This allowed the PSTN calls to be encrypted, employees could use their office ids while working remotely, and allowed access to latest office program features