The pandemic was a wake-up call for many organizations as they had to pivot to an online mode of workflow. Since then, the mode of communication in businesses has taken a tectonic shift into a faster, more efficient, and synchronized approach. At Delphi, we achieve this by taking a unified approach and leveraging cloud telephony. Hence, we integrate Microsoft Teams Enterprise Voice into the workflow to ensure a secure, compliant, and universal mode of communication. It’s a cloud-based communication solution that amplifies the flair of Microsoft Teams shying away from traditional PBX phones and integrating calling, messaging, and meetings in a single unified platform. With the motto of being able to communicate from anywhere with any device at any time, we have come up with the approach.